Our Process
Five Clear Stages. No Guesswork.
Every project moves through the same five stages. You always know what is happening, what you will receive and when your input is needed.
The five stages at a glance
- 01
Step 01
Understand the Business
Learn about the business, its audience, its objectives and its current challenges.
- 02
Step 02
Research & Strategy
Study the audience and competitors, then set priorities, direction and success measures.
- 03
Step 03
Design & Implementation
Design, develop and produce the agreed websites, campaigns and content.
- 04
Step 04
Launch & Optimisation
Launch carefully, check that everything works, and refine early details.
- 05
Step 05
Measure & Improve
Review relevant performance information and identify practical improvements.
Step 01
Understand the Business
Build a shared, honest picture of where your business is today and what it needs to achieve.
What happens
- A conversation about your business, goals and challenges
- A look at your current website, social channels and any campaigns
- Agreement on what success would look like
What we need from you
- An overview of your business and offer
- Your goals and any timelines
What you receive
- A clear summary of what we heard
Step 02
Research & Strategy
Agree what will be done, why, and how we will know it is working, before any production starts.
What happens
- Audience and competitor research
- Priorities, messaging and creative direction defined
- Success measures chosen
What we need from you
- Access to existing accounts or analytics, if available
- Feedback on the proposed direction
- Confirmation of scope and budget
What you receive
- A written proposal with scope, deliverables and timing
Step 03
Design & Implementation
Produce the agreed work with care and review it with you at agreed points.
What happens
- Design, development and content production
- Review rounds with you at agreed points
- Testing on phones, tablets and computers
What we need from you
- Timely feedback and approvals
- Brand assets, photos or footage where relevant
What you receive
- The finished work, ready to launch
Step 04
Launch & Optimisation
Go live properly and fix anything that real use reveals in the first days.
What happens
- Careful launch of the website or campaign
- Checks on forms, tracking and key pages
- Early refinements based on first signals
What we need from you
- Final approval to go live
- Access to domains, hosting or ad accounts where needed
What you receive
- A live website or campaign
- Handover of files and access where relevant
Step 05
Measure & Improve
Learn from real results and decide together what to improve next.
What happens
- Tracking of the measures agreed at the start
- Clear, plain-language reporting
- Recommendations for what to improve
What we need from you
- Insight from your side, such as enquiry quality and sales feedback
- Decisions on which recommendations to pursue
What you receive
- A short report with findings and recommended next steps
Working together
Good to Know.
Can I hire you for a single project?
Yes. You can hire us for one defined project, such as a website or a set of reels, or for ongoing work. The scope is agreed with you before anything starts.
How does the project process begin?
With a conversation. We learn about your business, goals and challenges, then propose a clear scope. Every project follows five stages: Understand the Business, Research & Strategy, Design & Implementation, Launch & Optimisation, and Measure & Improve.
How can I request a proposal?
Send an enquiry through the contact page or message us on WhatsApp. Tell us about your business and what you want to achieve, and we will get back to you to discuss it.
Start a project
Start With a Conversation.
The first step is simply understanding your business. Tell us where you are and where you want to go.